The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts

Author

Dale Carnegie Training (Firm)

Call Number

• 158.2 F5653 (OSH)

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Edition

1st Fireside trade paperback ed.

Publication Information

New York : Simon & Schuster, 2009.

Physical Description

viii, 240 p. ; 22 cm.

Notes

"A Fireside book."

Contents

• An introduction to assertiveness
• The three-part assertion method
• Assertive rapport building
• Tactics for assertive rapport building
• Assertive curiosity
• Maximizing assertive curiosity in business
• From curiosity to understanding
• Etiquette : rules of the road for people skills
• Persuasion as a people skill
• Asking questions skillfully
• Assertive speaking
• Assertive listening
• Assertive ambition
• Maximizing results with assertive ambition
• Assertive conflict resolution
• Assertive conflict management and negotiation.