The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts
- 158.2 F5653 (OSH)
1st Fireside trade paperback ed.
New York : Simon & Schuster, 2009.
viii, 240 p. ; 22 cm.
"A Fireside book."
- An introduction to assertiveness
- The three-part assertion method
- Assertive rapport building
- Tactics for assertive rapport building
- Assertive curiosity
- Maximizing assertive curiosity in business
- From curiosity to understanding
- Etiquette : rules of the road for people skills
- Persuasion as a people skill
- Asking questions skillfully
- Assertive speaking
- Assertive listening
- Assertive ambition
- Maximizing results with assertive ambition
- Assertive conflict resolution
- Assertive conflict management and negotiation.