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The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts

Call Number

  • 158.2 F5653 (OSH)

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1st Fireside trade paperback ed.

Publication Information

New York : Simon & Schuster, 2009.

Physical Description

viii, 240 p. ; 22 cm.


"A Fireside book."


  • An introduction to assertiveness
  • The three-part assertion method
  • Assertive rapport building
  • Tactics for assertive rapport building
  • Assertive curiosity
  • Maximizing assertive curiosity in business
  • From curiosity to understanding
  • Etiquette : rules of the road for people skills
  • Persuasion as a people skill
  • Asking questions skillfully
  • Assertive speaking
  • Assertive listening
  • Assertive ambition
  • Maximizing results with assertive ambition
  • Assertive conflict resolution
  • Assertive conflict management and negotiation.

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