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Book

What to say to get your way : the magic words that guarantee better, more effective communication

Call Number

  • 153.852 B7478 (OSH)

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Edition

1st ed.

Publication Information

New York : St. Martin's Press, 2010.

Physical Description

xii, 147 p. : ill. ; 19 cm.

Contents

  • Introduction: words matter
  • You've got the power!
  • Degrees of conversation
  • Use "I" (put it on you)
  • Put it on "them"
  • Can/could & may/might
  • Avoid confrontation
  • Make it a question
  • Don't be annoying
  • Avoid the negative
  • Soften the message
  • Be polite
  • Office etiquette.

Subjects

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