Fine-Free Return Notice Schedule

Overdue Notice Timeline

• Reminder email about the due date two days before the due date (email notice)
• Three courtesy renewals (as long as there are no holds on the item)
• Overdue notice sent three days after an item is overdue (email, SMS or phone notice)
• Account is blocked when material(s) is 10 days overdue
• Second overdue notice sent at 15 days overdue (email, SMS or phone notice)
• Billing notice sent by KPL at 30 days overdue indicating patron has been billed for overdue materials (email or paper notice)
• Account sent to collections 21 days after being billed for materials if balance is at least $30