Everyday emotional intelligence : big ideas and practical advice on how to be human at work
Publication Information
Boston, Massachusetts : Harvard Business Review Press, [2018]
Physical Description
xiii, 362 pages ; 22 cm.
Summary
"According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies such as technical skills and IQ in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, selected by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life. With Everyday Emotional Intelligence, you'll learn how to: - Recognize your own EQ strengths and weaknesses - Regulate your emotions in tough situations - Manage difficult people - Build the social awareness of your team - Motivate yourself through ups and downs - Write forceful emails people won't misinterpret - Make better, less emotionally biased decisions - Help an employee develop emotional intelligence - Handle specific situations like crying at work, tense communications across different cultures, and making decisions without emotional bias"--
Contents
- HBR's 10 must reads on emotional intelligence. What makes a leader? / Primal leadership: the hidden driver of great performance / Why it's so hard to be fair / Why good leaders make bad decisions / Building the emotional intelligence of groups / The price of incivility: lack of respect hurts moral, and the bottom line / How resilience works / Emotional agility : how effective leaders manage their nagative thoughts and feelings / Fear of feedback / The young and the clueless / HBR guide to emotional intelligence. Section One. What is emotional intelligence?: Leading by feel: definitions and reflections from experts
- Do you lead with emotional intelligence?: quiz yourself / Section Two. Self-awareness: understand your emotions, know your behaviors: You can't manage emotions without knowing what they really are: don't just try to ignore your negative feelings / A vocabulary for your emotions: get precise / Are you sure you show respect?: no other leadership behavior has a bigger effect on employees / Section Three. Manage your emotions: Make your emotions work for you: use them as data / Defuse a challenging interaction: reframe negative thoughts and neutralize bad behavior
- Stay grounded in stressful moments: use your body to take a break from your mind's chatter / Recovering from an emotional outburst: you can't just apologize and move on / Section Four. Everyday emotional intelligence: Writing resonant emails: human communication for the digital age / Running powerful meetings: use empathy to understand potential conflicts / Giving difficult feedback: spark growth rather than frustration / Making smart decisions article summary: emotional tagging both helps and hinders our ability to choose / An emotional strategy for negotiations: how to avoid the pitfalls of anxiety and anger / Working across cultures: it's harder to read others across borders / Section Five. Dealing with difficult people. Make your enemies your allies: reverse a rivalry by building trust / How to deal with a passive-aggressive colleague: cut to the underlying issues / What to do if you're a toxic handler: don't be a hero / Section Six. Understand empathy. What is empathy?: three types critical for leaders / Beyond empathy: the power of compassion, the Dalai Lama, cognitive science, and the power of caring / Section Seven. Build your resilience. Resilience in the moment: recovering your self-image
- Cultivate resilience in tough times article summary: three traits of people who emerge stronger from trauma / Practice self-compassion: treat yourself as you would others / Don't endure; recharge: resilience isn't about powering through / How resilient are you?: a self-assessment / Section Eight. Developing emotional intelligence on your team. How to help someone develop emotional intelligence: it's not as easy as a carrot or a stick / Handling emotional outbursts on your team: watch for facts, emotions, and values / How to manage your emotional culture: translate the organization's mission to the micromoments of everyday work life