Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Publication Information
New York : McGraw-Hill, c2008.
Physical Description
xi, 226 p. ; 21 cm.
Series
Contents
- Why address difficult people?
- Top seven imperatives of communicating with difficult people
- Unfriendly coworkers
- Coworkers who withhold
- Petty and gossipy coworkers
- Argumentative People
- Loud and obnoxious coworkers
- Negative coworkers
- When that negative, angry, or difficult employee is you
- Bully bosses
- Unfocused and forgetful bosses
- Distant, weak, or hands-off bosses
- How to ask for an overdue promotion or raise
- Micromanagers
- How to correct your boss's mistakes
- How to get a letter of recommendation from a reluctant boss
- How to say good-bye to a problem boss--without burning bridges
- Complainers
- How to address inappropriate behavior, dress, or hygiene
- Employees who spread rumors
- Lazy or lethargic employees
- Passive-aggressive employees
- Angry employees
- Stuck-in-the-box performers
- How to settle disputes between employees
- How to motivate employees who resist change
- Angry customers
- Antsy and anxious customers
- How to help customers adapt to changes
- How to resolve billing problems with customers
- How to manage demanding customers
- How to control a coworker from another department in a meeting with customers
- Difficult contractors
- Difficult vendors and suppliers
- How to negotiating finances with difficult vendors and contractors
- Disruptive participants in presentations.