IT Service Desk: Customer Service Fundamentals with AI

Author

Pam Baker

Summary

Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join instructor Pam Baker as she shows you how to take your IT service desk beyond identifying and resolving problems, to also building rapport with customers by alleviating their frustrations. By the end of this course, you’ll also be prepared to leverage cutting-edge AI tools to meet the unique needs of your customers and drive long-term success.