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Communicating with Civility and Respect at Work
Summary
Learn strategies to maintain civility in the face of disagreements or differing values with care and respect.
In this course, workplace civility expert Catherine Mattice takes you through practical strategies to navigate workplace communication with civility and respect. Catherine guides you through self-reflection to recognize how your communication decisions affect your personal brand, and how you communicate your core values with others. She then teaches important building blocks of civil communication— curiosity, language, and non-verbal signals. Learn skills to foster civil communication even in tense situations and ways to navigate working with high-conflict individuals.