IT Service Management Foundations: Capacity and Availability Management

Author

Mark Grey

Summary

Learn how to set up IT service management capacity and availability processes, how to optimize, and how to best show your organization the value of a mature service.

Are you new to capacity and availability or wanting to mature your organization's capacity availability service as a service manager? In this course, learn about the key principles of the service that will help define your policy and processes and optimize your services and resources. Instructor Mark Grey explains the advantages of taking time to understand a business need before designing or implementing your new services so you get maximum buy-in from your stakeholders. Then, once you implement these practices, learn how to report on performance and, ultimately, how to save money and resources within your organization.