From the Director
Library news and happenings.
State Recognition for Customer Service
I’m pleased to share some good news… KPL was one of three libraries in the state to be recognized for excellence in customer service by our state librarian at last week’s state conference in Detroit.
Hopkins District Library joined us in receiving “Citations of Excellence.” A middle school library in the Howell Public Schools won the “State Librarian’s Excellence Award.”
Our recognition was based on our Customer Service Plan set in 2007 and sustained by a staff committee that continues to define, measure, recognize, and reward staff for excellence in customer service. We most recently revised our plan to include a “Code of Service” that outlines and defines the level of service expected from our staff.
An important dimension of our customer service is our collaboration and partnership with other community organizations, especially Kalamazoo Public Schools. All KPS first graders visit a KPL location three times during the year, “First Saturday @ KPL” encourages families to make library visits part of their weekend routine, and “Lift Up Through Literacy” includes education and literacy initiatives for families.
We are honored to be recognized for this state honor.
State Librarian's Excellence Award