“Try this – it worked last time.”
“Marvin had a similar problem. How did he fix it?”
“Just smack it!”
How often do we take a trial and error approach to fixing problems? It’s good to draw on our expertise and past experience, but every attempted fix costs time and money. So, we can’t afford to just wing it.
In these situations, a rational, step-by-step process provides great assistance. Throughout my career I’ve used a problem management process individually or with a group to address situations large and small. I’ve also taught this process several times to various management teams.
On Wednesday, June 19, I’m offering a Group Problem Solving workshop at ONEplace. This 90-minute session explores how to fully describe a problem, identify possible causes, evaluate those causes and confirm the true cause. The process helps us gather solid data and avoid common pitfalls.
While not panacea’s, processes like these are helpful management tools and set a thoughtful, logical tone to addressing challenges of all sorts.